E-Check/ACH – Pay your utility bill – up to $10,000 – with your checking account. · Debit/Credit cards – up to $5,000 per transaction. · Autopay – Establish a
Utilities Billing and Collection
https://www.fresno.gov/finance/utilities-billing-and-collection/
E-Check/ACH – Pay your utility bill – up to $10,000 – with your checking account. · Debit/Credit cards – up to $5,000 per transaction. · Autopay – Establish a
Residential Water Shut-off for Non-Payment Policy
The City of Fresno (City) recognizes all Californians have the right to safe, accessible, and affordable water as declared by California Water Code section 106.3. When a residential water account becomes delinquent, the City will apply the following Discontinuation of Residential Water Service for Nonpayment Policy (Policy) as authorized by and consistent with the Fresno Municipal Code (FMC).
The purpose of this policy is to establish guidelines for discontinuation of residential water service for nonpayment of a delinquent account, including how account holders and/or occupants are notified of this policy, how they may obtain a payment arrangement or alternative payment schedule, how they may contest or appeal water charges, and how they may restore service after it has been discontinued for nonpayment.
This Policy provides for the compliance with Senate Bill No. 998 (SB 998), the Water Shutoff Protection Act. SB 998 (Cal. Health & Safety Code section 116900 et. seq.) was approved on September 28, 2018, and became effective February 1, 2020. The Water Shutoff Protection Act outlines the requirements for discontinuation of residential water service for nonpayment of a delinquent account.
This Policy shall apply only to residential water service for non-payment. All existing policies and procedures shall continue to apply to commercial and industrial water service accounts. “Residential service” means water service to a residential connection that includes single-family residences, multifamily residences, mobilehomes, including but not limited to mobilehomes in mobilehome parks, or farmworker housing. Further assistance concerning the payment of water bills and the alternatives set forth in this Policy to avoid discontinuation of service can be obtained by calling the Utilities Billing and Collection Division at (559) 621-6888.
A. All City residential customers will pay a monthly water service charge as determined by the Controller (FMC Section 6-104(d)). Charges will become delinquent on the business day following the due date set forth on the utility bill (FMC Section 6-104(c)).
B. The City will attempt to contact the occupant of a property and provide notice of discontinuation of water service as provided in this Policy.
C. The City will discontinue water service for charges that have become delinquent for a period of no less than 60 days. At the time of discontinuation, the City will provide notice of discontinuation with information on how to restore water service.
D. Customers whose water service has been discontinued may contact the City by telephone or in person regarding restoration of service. Restoration will be subject to payment of the service charge designated in the Master Fee Schedule (FMC Section 6-106(c)). The City may also require a written request to restore service from the owner of the property. Payments may be made by cash, certified funds, electronic funds transfer or credit cards online, at the discretion of the Utilities Billing and Collection Division.
Notices to Customers
The City will contact the customer named on the delinquent account by telephone or written notice no less than 7 business days before discontinuation of residential services for nonpayment.
A. Telephone Notice to Customers
The City will contact the customer named on the delinquent account by telephone or written notice no less than 7 business days before discontinuation of residential services for nonpayment.
B. Written Notice to Customers.
If the City elects to contact the customer by written notice, the City will mail a written notice of delinquent account and impending discontinuation of service to the customer of the residence to which the residential service is provided.
If the customer’s address is not the address of the property to which residential service is provided, the notice will also be sent to the address of the property to which residential service is provided, addressed to “Occupant(s).”
The notice will contain the following:
- The name and address of the customer whose account is delinquent.
- The amount of the delinquency.
- he date by which payment or arrangement for payment is required in order to avoid discontinuation of service.
- The procedure by which the customer may petition to initiate a bill review and appeal or request an investigation concerning service or charges.
- The procedure by which the customer may request deferred, reduced, or alternative payment schedule, including amortization of the unpaid charges.
- The procedure by which the customer may apply for an extension of time to pay the delinquent charges.
C. Other Personal Notice and Posting at Service Address
If the City is unable to make contact with the customer or an adult occupying the residence by telephone, and written notice is returned through the mail as undeliverable, the City shall make a good faith effort to visit the residence and leave, or make other arrangements for placement in a conspicuous place of, a notice of imminent discontinuation of residential service for nonpayment and this Policy.
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