In order to review your account information, check your consumption history or make an online payment, click on the link below in order to proceed to account
Bill and Payment Information
https://www.tuscaloosa.com/billinfo
In order to review your account information, check your consumption history or make an online payment, click on the link below in order to proceed to account
Delinquent Accounts and Service Restoration
- Payments must be received in our office by the bill delinquent date. Otherwise, the account is subject to service interruption and additional fees.
- If water service is disconnected for non-payment, the customer must pay the outstanding balance in full, including fees, before service will be restored.
- Making a payment after service has been disconnected does not automatically schedule the reconnection of service. Customers should contact the Water Business Office either in person, by email at [email protected] or by phone during business hours at 205-248-5500 to request service reconnection.
- Customers who have made payment and filed for service reconnection should insure that all faucets and fixtures are turned off at the service address. Technicians cannot leave a meter on at an address where water is believed to be left running. If this occurs then the technician will leave notice at the address and the customer will need to contact the Water Business Office to reschedule reconnection.
- Disconnected or inactive accounts that continue to use water without properly reactivating the account may result in the meter being locked or pulled and additional fees being added to the account without further notice to the customer.
FAQ
How much is a water bill in Tuscaloosa?
How to cancel Tuscaloosa water bill?
What is the phone number for Alabama water Works pay bill?
Who is the director of Tuscaloosa water?
Will Tuscaloosa reinstate online bill payments for water & sewer services?
The City of Tuscaloosa has reinstated online bill payments for water and sewer services beginning Monday, Oct. 5. Online services were temporarily suspended following a ransomware attack on Tyler Technologies, a vendor providing billing software used by the City.
How do I pay my water bill in Tuscaloosa?
Pay your water/trash bill online with bank draft or any major credit/debit card. Missed your garbage pickup? It happens to the best of us. Report your issue to 311. Tuscaloosa recycles! We’re glad you do, too. We’re happy to help you keep Tuscaloosa clean and green. Let’s be honest – you probably don’t want to look at us right now.
Why did Tuscaloosa suspend online payment options for water and sewer services?
“Temporarily suspending online payment options for water and sewer services was necessary to ensure that all steps were being taken to best serve and protect our community,” said Tuscaloosa Chief Information Officer Chuck Crocker. “After further investigation, we feel confident that online payments can now be made safely and securely.”
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