For more information, visit the Customer Service Center page, email the Water Utilities Billing Department or call (325) 676-6405. Gavel. Pay a Ticket.
Utility Billing
https://www.municipalonlinepayments.com/abilenetx/utilities
For more information, visit the Customer Service Center page, email the Water Utilities Billing Department or call (325) 676-6405. Gavel. Pay a Ticket.
Pay By Bank Draft
Paying by bank draft is a convenient way to automatically pay your bill each month. No processing fees are required.
- Complete the Bank Draft Authorization form online
- Download the Bank Draft Authorization form (PDF)
- Mail completed form to PO Box 3479, Abilene, Texas 79604
- Bring completed form to the Customer Service Center at 4595 South 1st Street
- Drop completed form in our drop boxes at the Customer Service Center parking lot or City Hall parking lot (555 Walnut)
Using the Automated System Pay by IVR (an automated system) anytime over the phone. A 2.95% fee ($2.95 minimum) is added when paying with a credit or debit card, or a $0.95 fee is added when paying with an e-check. You may also call anytime to check balances, payment amounts, and due dates.
Talking to a Customer Service Representative During office hours you may call to speak to a customer service representative. They can assist you in setting up a bank draft, or they can accept credit or debit cards over the phone. A 3% fee is added to credit or debit cards taken over the phone.
Important Update on Utility Billing Upgrade!
Weve heard your concerns and are here to address them! Heres what you need to know:
- Amount Past Due: If you believe theres an error in the amount past due on your bill, head to our online customer portal for the most accurate info. You can also reach out to our customer service team at [email protected] with your account details for assistance.
- Late Fees: No need to worry about late fees! Were not charging late fees at this time. If youve been charged erroneously, get in touch with our Customer Service Center via email or phone, and well sort it out.
- Missing Bills: Havent received your water bill yet? Dont fret about late fees. Hang tight, were working hard to ensure all bills are sent out promptly.
- High Call Volumes: Were currently experiencing a surge in calls, leading to longer wait times. For the most accurate information, we encourage you to check our online portal. If you prefer, you can send us an email, and well work diligently to respond to your inquiry.
- Online Portal Assistance: Need help logging into our online customer portal? Check out our new video tutorial here: Utility Billing Software Update
Your patience and understanding are greatly appreciated as we strive to enhance your billing experience. Thank you for being a valued member of our community!
The Customer Service Center is responsible for the Municipal Utility Billing of the Water Utilities Department, and is located at 4595 South 1st Street.
Duties of this office including meter reading, billing, collections, and customer assistance for over 42,000 accounts. The office also oversees the water conservation education efforts of the department.
FAQ
How much is the water bill in Abilene, TX?
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Type of Rate / Charge / Fee
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Rate / Charge / Fee Amount
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First 6,000 Gallons
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$3.85 per 1,000 gallons
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7,000 to 15,000 Gallons
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$6.55 per 1,000 gallons
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Over 15,000 Gallons
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$9.20 per 1,000 gallons
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Customer Service Charge
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Based on meter size (listed in “Monthly Fees” section)
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How do I pay a water utility bill?
For more information, visit the Customer Service Center page, email the Water Utilities Billing Department or call (325) 676-6405. Parking Tickets, Driving Safety Courses, Warrants, Etc. Once on the payment website, search by driver’s license number, last name, vehicle information, or citation number.
How do I contact Abilene Municipal Services?
If you need immediate assistance or have any questions, please contact our Customer Service Center at (325) 676-6405. Abilene, TX – Municipal Services customers in the City of Abilene will soon notice changes in their monthly bills as the city transitions to a new financial system.
How do I pay a crime ticket in Abilene?
Please note that paying tickets by phone will include a 6.5% processing fee, with a minimum fee of $3.95. If you have any questions, please call the Abilene Municipal Court at (325) 676-6333. Burglar Alarms & Security Systems Select “Pay Your Bill Now Credit Card Payment” on the lower-left corner of the payment website.
How do I re-register my abilenetx account?
Registration in New System: In April, all users must re-register their accounts at abilenetx.gov/bill to transition to the new system, including re-enrollment in automatic draft payments. For this process, users will need the new account and customer ID provided on their April bills.
You may also like :
https://www.abilenetx.gov/647/Pay-Online
https://www.municipalonlinepayments.com/abilenetx/utilities