Castle Rock Water Bill Pay

May 31, 2024

By David Kolata

Phone – anytime, automated phone access at 844-519-1806. Drop off box – a drive-up drop box for payments is located in the parking lot of Castle Rock Water, 175

Online Services

https://www.crgov.com/onlineservices

Phone – anytime, automated phone access at 844-519-1806. Drop off box – a drive-up drop box for payments is located in the parking lot of Castle Rock Water, 175

How to read your bill

Sample water bill Water meters are read for each household the first three days of the month. Subsequently, bills are generated and sent via mail and/or email around the 6th of each month and are due by the last business day of the month. Customers are billed for actual water used and bills are designed to show specific charges for each service Castle Rock Water provides. It also shows actual usage against a budgeted amount. Your goal is to stay within that water budget for conservation purposes. If your usage goes beyond this budget, excess usage surcharges will apply.

Water usage charges show the amount of water consumed in your household during the month. To encourage conservation and to better monitor usage, rates are divided into tiers and each household is budgeted a personalized amount. The rates for each tier are progressively more per 1,000 gallons to encourage conservation. During the winter, Tier 2 is eliminated and anything in excess of your normal indoor water usage is charged at the Tier 3 rates.

Tier 1 is your Average Winter Monthly Consumption (AWMC) and is your typical indoor usage based on the previous winters indoor water consumption. Your AWMC is re-established each year and adjusted on the bill in April.
Tier 2 is the outdoor watering budget and is calculated based on your irrigable yard size and evapotranspiration (ET) factor.
Tier 3 is the amount of water in excess of Tier 1 and 2. If your bill has a Tier 3 charge, you are using more water than you should.
Excessive use surcharge is a surcharge for usage greater than 40,000 gallons per month.

Fixed charges are organized separately from your water usage. These remain stable throughout the year and include each area in which we serve you – water service, renewable water resources, wastewater and stormwater. View a current list of maintenance and capital investment projects that are funded by these charges.

Past due amount is highlighted in red and is due immediately. This amount should be paid immediately to avoid possible service disconnection.

Other charges, when applicable, are listed on the bill and may include late fees, disconnection charges and other service charges.

Water use graph shows actual usage relative to your monthly water budget.

Payment coupon is located at the bottom of your bill for easy removal. Mailing in your payment is only one way to pay. At the secure online payment portal, you can make a one-time payment with the Quick Pay button, or set up auto pay. There is 24/7 automated phone access at 844-519-1806 and customers can pay in person or utilize the drive-up payment box at Castle Rock Water. Please be sure that your email and phone number are correct on the coupon.

Rates and fees are evaluated each year in accordance with the community-endorsed Water Master Plan which promotes spreading the costs between current and future customers. Our comprehensive plan, to ensure long-term water, is one of the most progressive in the state yet we remain mid-range in combined rates and fees for area water providers.

Contact us at 303-660-1373 for details on the $3 discount for anyone over the age of 65. Application (PDF) and proof of age are required.

Your title company is responsible for setting up your water service

At the closing of your new home, your title company will have you complete a new buyer contact form, which will be used when we set up your new account. Be sure to include your phone number and email so that our business office has the appropriate emergency contact information.

For rental properties, the landlord / owner is responsible for the water account. If the owner wishes to add a tenant to the account, a rental transfer request form is required.

You will receive your bill via postal mail with options for mail-in, drop-off, online and phone payments. You can easily view, print and pay your bill through a secured online portal. To register for the online portal, customers will need their bill for the account number and account name. Watch our how-to video and sign up. We suggest you go paperless!

From May 1 to Sept. 30, the Town has a watering schedule to reduce overwatering and manage peak demand. Irrigation is allowed before 8 a.m. and after 8 p.m. only on specific days according to your street address. Non-residential and Town properties have similar restrictions in place but the times and days differ.

FAQ

How much is the transfer fee for Castle Rock water?

A $41 transfer fee will be assessed. Failure to notify Castle Rock Water of any changes or cancellations prior to the scheduled final date will result in additional transfer of service charges.

Where do I pay my water bill in Rock Island?

Payment Drop Box A drop box located at Third Avenue and 16th Street is available for deposit of payment made by check, 24 hours a day, seven days a week.

Where does Castle Rock water come from?

Castle Rock, and most South Metro communities, have relied solely on aquifers for water supply. There are three primary aquifers located in the Denver area and range from 1,000 to 2,000 feet below the surface. They are the Denver, Arapahoe and Laramie aquifers.

What is the average water bill in Castle Rock CO?

Average Winter Monthly Consumption The AWMC is reset annually on your April statement. For new customers, until an individualized AWMC is established, an average for the customer class and the average AWMC of 4,000 gallons is assigned, which comes to approximately $35 per month.

How do I make a payment at Castle Rock water?

At the secure online payment portal, you can make a one-time payment with the Quick Pay button, or set up auto pay. There is 24/7 automated phone access at 844-519-1806 and customers can pay in person or utilize the drive-up payment box at Castle Rock Water. Please be sure that your email and phone number are correct on the coupon.

When do I get my water bill from Castle Rock water?

Subsequently, bills are generated and sent via mail and/or email around the 6th of each month and are due by the last business day of the month. Customers are billed for actual water used and bills are designed to show specific charges for each service Castle Rock Water provides. It also shows actual usage against a budgeted amount.

What is a castle rock water bill?

Customers are billed for actual water used and bills are designed to show specific charges for each service Castle Rock Water provides. It also shows actual usage against a budgeted amount. Your goal is to stay within that water budget for conservation purposes. If your usage goes beyond this budget, excess usage surcharges will apply.

Who provides Castle Rock water?

Castle Rock has multiple water providers: Castle Rock Water and Castle Pines Water. This page provides information about Castle Rock Water. The Town of Castle Rock Water provides water for about 87,888 residents living in the area of Castle Rock, Colorado.

You may also like :

https://crgov.com/3455/Castle-Rock-Water
https://co-castlerock2.civicplus.com/3664/Billing