Make a payment by phone You can call us at 9898 anytime and make a payment through our automated phone system.
Billing & Payment Options
https://www.duke-energy.com/home/billing
Make a payment by phone You can call us at 9898 anytime and make a payment through our automated phone system.
Need help paying your bill?
If you need financial assistance, or know someone who does, Duke Energy has programs to help.
FAQ
What is the phone number for Duke payments?
How do I call Duke Energy NC?
What is the phone number for Duke Energy customer service in Indiana?
Can you pay Duke Energy with a credit card?
How do I contact Duke Energy customer service?
Please allow 24-48 hours for us to respond. Customer service representatives are available by phone Monday – Friday. Investor Relations: 800.488.3853 Visit the Duke Energy customer service page for contact information including customer service phone numbers, mailing address & many self-service options.
How do I pay my Duke Energy Bill?
If you have a smart meter, you can choose the date your bill is due. Make managing your budget easier with predictable monthly payments. Prepay for your power in smaller amounts when and how you choose. Sign in or pay your Duke Energy bill as a guest using credit card, debit card or bank account.
How does Duke Energy provide customer assistance?
The customer assistance programs are made possible by customer and employee donations and matched by Duke Energy in most jurisdictions. Last year the company contributed $3.1 million to the programs in the company’s service area. In the last five years, they contributed about $18 million in winter heating assistance.
How do I use my Duke Energy app?
You can use your Duke Energy app to set up payments, view your billing history and much more. It’s available for download on the App Store and Google Play, or you can text us at 578-02 for a download link. With Paperless Billing, the options are yours. Sign in to view your bill or receive a secure PDF each month.
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http://duke-energy.com/Customer-Service
http://duke-energy.com/home/billing/pay-bill