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Just call us at 423-648-1372 anytime day or night for billing assistance. Was this information useful?

Just call us at 423-648-1372 anytime day or night for billing assistance. How do I earn rebates through the EPB & TVA EnergyRight® Home Energy Rebates program?

We highly recommend starting the process with a free EPB Energy Pros℠ Home Energy Checkup to understand which improvements will give you the greatest energy savings. Once you’ve identified a qualifying home energy improvement project, you’ll choose an approved contractor from the EPB & TVA Quality Contractor Network. Only contractors in this network are approved to help you claim rebates. After your contractor completes your project, you will receive an email from [email protected] with instructions on how to receive your rebate. You will also be given the option to schedule a FREE EPB Energy Pros℠ Quality Assurance Checkup where we will ensure your contractor’s work meets specifications to help you achieve maximum energy savings. Are there alternatives to security deposits?

Yes. A letter of reference from your previous utility may serve in place of a security deposit. Letters must be printed on the utility’s letterhead, authorized by a company official, less than six months old and include a good record of payment for at least 12 months. Also, a co-signer (or guarantor) who is an existing EPB Electric Power customer with a good payment record for at least 12 months may serve in place of a security deposit. The guarantor will be asked to sign an agreement that will remain in effect for one year. Is there a security deposit required for electric service?

Since every EPB Electric Power customer account uses power before the first bill is received, we require an initial deposit of $200.00 to cover the cost of this power. However, all new applicants for service undergo a review of their credit history and those with a satisfactory credit rating may have the deposit waived or billed on the first months bill. Customers with less than satisfactory credit will be required to pay a deposit in advance. Deposits may be paid using Visa, MasterCard, Discover Card, debit card or cash in person at one of our three convenient locations and must be paid before electric service can be connected. How does paperless billing work?

You will receive emails for when your bills are due. They include the billing amount, due date and a link to paying them online. You can also access previous bills electronically. Make a one-time payment using a credit or debit card or pay by phone or in person or set up autopay for automatic monthly payment. What is a Smart Meter?

Part of our Smart Grid system, digital smart meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.

When your project is complete, your contractor will submit your rebate information to TVA EnergyRight on your behalf. TVA EnergyRight will then send you an email from “[email protected]” asking you to confirm the details of your project, and claim your rebate. To make sure your rebate is processed within TVA’s redemption timeframe, please provide this information within 60 days. After you submit this information, you should expect to receive your rebate check within 4-6 weeks. Can I join a billing program that makes my electric bill the same amount each month?

Our Budget Billing option generates a monthly amount due based on your last 12 months of service. At the end of the year, your actual usage will be deducted from the amount you have paid and we will settle any difference in billing (you will receive either a credit or an invoice for the balance due).

To sign up for budget billing, please call us at (423) 648-1372. Can I get a more detailed bill?

By default, customers receive a simplified bill, showing the amount of electricity used and amount of payment they owe. However, we also offer a detailed bill with a breakdown of costs, including TVA’s current adjustment for the cost of fuel to generate energy.

To start receiving detailed bills, please call us at 423-648-1372. How much will I save on energy costs if I participate in the Home Uplift Program?

Previous participants have reported an average of $400 per year in energy savings. Plus, they avoided potentially costly repairs, maintenance and healthcare visits due to improved health from better air quality. Can I have more than one energy account at a time?

Yes. You will, of course, be responsible for all costs associated with any account under your name. If you have been an EPB Energy customer for 12 continuous months with a good payment record, deposits for additional accounts may be waived. How does EPB select and prioritize which areas to repair first?

Each outage is unique, but in general, our engineers and crews use well-established practices to put the safety and wellbeing of our community first. In addition to reviewing recommendations created by our Smart Grid, we send teams to assess the damage throughout our community and create an efficient plan that makes sense based on the difficulty of the repairs and what resources are available. We also consider which areas of the community are most at risk without access to electricity. For example, medical facilities tend to take priority over recreational facilities, and so forth. However, this is a complex issue that takes a lot of logistical calculations and considerations to tackle — and what matters most for us is taking care of our community. How does EPB select the contractors who will perform the Home Uplift upgrades?

We review contractors who provide top-quality services and have the required certifications and licenses. We also hire a third-party inspection service to assess the renovations after they are complete. Another factor we take into consideration when selecting services is how their availability fits in with your timeline and the outlined schedule. Am I required to have an EPB Energy Pros℠ Quality Assurance Checkup after work is complete?

This step is not required, and your rebate will not be delayed if you receive a follow-up visit. We do recommend a FREE EPB Energy Pros℠ Quality Assurance Checkup however, to ensure work was done right by the contractor you chose. Plus, customers who choose a EPB Energy Pros Quality Assurance Checkup will receive replacement LED light bulbs throughout their home at no charge! How can I keep the power on in my rental properties?

For those who own rental property, we offer a landlord agreement to keep power on in rental spaces between the time tenants move out and new tenants arrive. The agreement protects the rental property owner from disconnect and reconnect fees. When a tenant discontinues service, EPB automatically switches billing into the property owners name unless a tenant is disconnected for non-payment of their bill, in which case the next tenant should be advised to contact EPB to have the electric power service switched to their name.

For more information or to sign up for this service, please email or call (423) 648-1372 to speak with a customer service representative. Will EPB make the improvements I receive from a Home Uplift?

Although your EPB Energy Pros will not perform the upgrades, we will work hand-in-hand with you and licensed contractors to ensure a timely, high-quality installation process. We also use a third-part inspection service to check the quality of the improvements after they are complete. Can I change the appointment time of the free EPB Quality Assurance Checkup that’s part of the EPB & TVA EnergyRight® Home Energy Rebate process?

Yes. Just text or call EPB at 423-648-1372 to reschedule your EPB Quality Assurance Checkup at your convenience. Can I have a friend or family member receive my bills?

Our Third-Party Notification program helps you avoid service disconnections by having another person, such as a friend or family member, receive copies of bills and other important notices such as disconnect notices.

To designate a person for this notification, please call us at 423-648-1372. Is EPB still offering Green Power Switch (GPS)?

Information about TVAs Green Power Switch, now known as Green Switch, are coming soon. Please check back for updates. What proof will I need to provide to participate in a Home Uplift?

We need proof of the following to confirm your eligibility:

• • Your identification, such as:
    • Driver’s license or State ID
    • Birth certificate
    • Immigration documentation
  • That you own the home (or your consenting landlord owns the home), such as:
    • Deed
    • Title
    • Property tax receipt or bill
  • All sources of income for all members of your household
  • An EPB Energy bill you received within the past 12 months with your name as the account holder (or your landlord’s name)

What are the reconnection fees?

If your power is disconnected for nonpayment, a fee of $35.00 is required to reconnect. Pre-Pay Power accounts may be reconnected by bringing your Pre-Pay Power balance up to at least $50. No reconnection fee is required and services can be reconnected in minutes. Why should I get outdoor lighting from EPB?

We’ve been the area’s experienced, trusted outdoor lighting provider for over 80 years. With worry-free service that includes installation to operation to maintenance, we’ll keep your outdoor space shining for years to come. See our complete line of available pole and fixture options. What is the Smart Grid?

The Smart Grid consists of thousands of computers, sensors and switches which capture and deliver information about power delivery over an 8,000-mile fiber optic network. This automated, self-healing system has the power to proactively identify potential issues and automatically reroute electricity around problem areas in a matter of seconds.

Learn more about the Smart Grid. What does the MyEPB app do?

It helps you keep up with your homes energy usage in real time so you can make adjustments in your usage to better manage energy costs. See your current usage and usage history to better anticipate energy bills. Pay your Energy and Fiber Optics bills conveniently and securely through the app. Report outages and opt in to receive notifications of outage restoration progress and alerts when restoration is complete. You can set billing thresholds and be notified when your usage exceeds that amount. You can also sign up to receive notifications of any usage anomalies that may cause unusual usage so you can see if there is a problem. Download the MyEPB app now. How is power restored to my home?

Restoring your power is our number one priority. The Smart Grid does an exceptional job of instantly restoring power and averting potential outages, but sometimes outages do occur. However, when the Smart Grid system is disrupted by downed trees and power lines and failed equipment, we must dispatch crews of linemen to restore your power manually. Which Water Heaters qualify for EPB and TVA EnergyRight® Home Energy Rebates?

Qualifying “Heat Pump Water Heaters” can earn a EPB and TVA EnergyRight® Home Energy Rebate of $500 per unit. Energy Star says Heat Pump Water Heaters use 70% less energy than standard tank water heaters and can save you hundreds of dollars every year on energy costs. They also qualify for a tax incentive of 30% of the purchase price until 2032. When you couple that with available rebates, the unit pays for itself in no time. What income qualifies me for a Home Uplift?

Because the goal of Home Uplift is to help community members who have the most the gain from energy upgrades but cannot afford to make them, applicants must meet the income qualifications found here to be considered eligible. How can I pay my bill by mail?

Mail a check or money order to: EPB, P.O. Box 182255, Chattanooga, TN, 37422. Be sure to include your EPB or EPB Fiber Optics account number. Is my annual HVAC service call eligible for a EPB and TVA EnergyRight® Home Energy Rebate?

Yes. Tune-ups for existing electric Heat Pumps or Central Air Conditioning systems can earn a $50 EPB and TVA EnergyRight® Home Energy Rebate per HVAC system. What HVAC systems qualify for EPB & TVA EnergyRight® Home Energy Rebates?

Air Source Heat Pumps, including Split Systems, Ductless Mini-Split Systems, and Packaged Air Systems; Central Air Conditioners; Dual Fuel Heat Pumps; Cold Climate Heat Pumps; and Geothermal Heat Pumps – all with SEER2 Ratings of at least 14.2 – may qualify for EPB and TVA EnergyRight® Home Energy Rebates of up to $1,500. See qualifying HVAC systems. How can I start electric service?

Residential electric rates are determined by many factors, including kilowatt hours used, total monthly fuel costs and operational costs. Click here to see our current residential energy rates, and visit Understanding Your Bill to learn more about how energy rates are determined.

The current Total Monthly Fuel Cost Adjustment used to help determine your energy bills this month can be found by clicking here. How does TVA determine its power rates?

Because of many factors, TVA’s power rates fluctuate. One factor is TVA’s total monthly fuel cost, which is a mechanism used to recover the cost of fuel (like coal and natural gas) needed to generate power. The total monthly fuel cost is also used to cover the cost of purchasing power outside the TVA service area. Do LED light bulbs really save electricity?

Yes. Low-watt LED light bulbs use 75% less energy than standard incandescent light bulbs and last up to ten times longer. Installing them in just five of your most frequently used light fixtures can save over $65 a year in energy costs. And, turning off all unnecessary lights saves even more. Can I pay my bill through the mobile app?

Yes! Just tap the “My Bill” link on the home screen of the MyEPB app to see and pay your Energy and Fiber Optics bills online. You can also pay your bills online through the MyEPB portal on EPB.com. Just log in to see and pay both your Energy and Fiber Optics bills.

Download MyEPB now. Do other EPB customers help pay for the Home Uplift program?

No — EPB receives funding from grants and TVA to pay for the Home Uplift program, which supports our mission to help our community and environment thrive, promote equity and reduce financial barriers that prevent households from improving energy efficiency. Can I replace a natural gas water heater or furnace for an electric water heater or heat pump and earn an EPB and TVA EnergyRight® Home Energy Rebate?

No. You must replace an existing electric HVAC system with another qualifying electric HVAC system to earn EPB and TVA EnergyRight® Home Energy Rebates. Only electric water heaters that are replaced with electric Heat Pump Water Heaters qualify for the EPB and TVA rebates. For new home construction, installing qualifying all-electric HVAC systems and Heat Pump Water Heaters can also earn EPB and TVA EnergyRight® Home Energy Rebates. What happens if my check for bill payment is returned?

If a check or any other payment is returned by your financial institution, we will charge a $30.00 fee for processing the returned payment and require repayment with cash, cashier’s check or money order. Any account with two or more returned payments in a 12-month period will be designated as a “cash only” account. All future payments will need to be made with cash, cashier’s check, money order, Visa, MasterCard or Discover. I cant pay my bill. Can EPB help?

If you need assistance paying your bill, you can make arrangements with us.

Please contact us prior to your bill’s due date to ensure your service remains active. How much does outdoor lighting from EPB cost?

For as little as $15 per fixture per month with little or no up-front cost, you can have attractive, energy-efficient LED photocell fixtures located for optimal coverage. See our complete line of available pole and fixture options. Do I get to pick the energy-saving improvements made to my home during a Home Uplift?

Yes, with help from an EPB Energy Pro who will inspect your home and work with you to identify the improvements that will benefit you and your family or housemates most. Can I choose the date of when my bill is due?

Residential customers may request to be billed on one of four optional dates each month. To choose a due date that’s right for you, call us at 423-648-1372.

Business customers can call 423-648-1500 to speak with a business account representative about options available to you. Is there a connection option that does not require a deposit?

Yes. Pre-Pay Power enables you to set up an account with an initial $50 payment to be applied against future power use. With Pre-Pay Power, you pay for power before you use it – like putting gas in your car. Add funds to your account 24 hours a day, and receive alerts when your balance is low. With the Pre-Pay Power option, there are no late fees, no disconnect fees, no security deposit and no surprise bills. However, initial connection fees do still apply. What is a “usage anomaly”?

Because of our Smart Grid technology, EPB is able to detect real-time changes in your daily consumption of electric power based on your average daily consumption. This alert can help you detect any issues with components like heating and air units, water heaters, appliances, etc. What can I expect at each stage of the Home Uplift process?

Here’s what the Home Uplift process looks like for most recipients:

Phase 2. Find out if you qualify for next phase

Phase 3. An EPB Energy ProSM will perform your FREE Home Energy Checkup

Phase 4. We’ll help you select the best energy-saving improvements for you

Phase 8. Enjoy your savings, improved health and increased comfort

• 1. One year after your upgrade, we will reach out to you with a short survey to get your feedback and make sure you’re enjoying your benefits.

Do I have to use a contractor who is part of the Quality Contractor Network to participate in the EPB & TVA EnergyRight® Home Energy Rebates program?

Yes. Only professionals who are part of the Quality Contractor Network are approved by EPB and TVA to complete home energy projects that qualify for EPB and TVA EnergyRight® Home Energy Rebates. Contractors can always register to become part of the network. What is the difference between “Restored: manually” and “Restored: Smart Grid”?

Smart Grid restores occur when the technology of the Smart Grid allows us to restore your power without an EPB crew having to drive out and fix any problems near your home. A manual restore is when we drive out and make repairs to the system in order to restore power. I’m a landlord. Can all of my properties participate in the EPB & TVA EnergyRight® Home Energy Rebate program?

Yes. There’s no limit on how many homes one homeowner can include in the program. However, at some point in the process you will be asked to co-sign a Participation Agreement with each home’s renter to ensure that both contractors and EPB Energy Pros℠ are allowed on the premise to complete work as needed. How can I avoid paying deposits or late fees?

The EPB Pre-Pay Power option eliminates late fees, reconnect fees and security deposits. With Pre-Pay Power, you can decide what works best for you and your budget. If it’s difficult for you to make large monthly payments, you can pay smaller amounts daily, weekly, or biweekly instead. Pre-Pay Power puts the power in your hands. To sign up for Pre-Pay Power, please call us at 423-648-1372. How can I stop electric service?

We understand that there may be times when paying your bill is difficult. If you need to request a payment extension and you meet the following criteria, you can avoid a disruption in your service by requesting up to a 7-day extension to submit a payment. Requirements include:

• Must have received a disconnect notice
• Do not have a balance over $600.00
• Do not have a returned check for insufficient funds outstanding
• Do not have a balance over 60 days

To make payment arrangements, please login into your secure MyEPB by clicking here. Or call us at (423) 648-1372. How do I qualify for Home Uplift?

Because the goal of Home Uplift is to help community members who have the most to gain from energy upgrades but cannot afford to make them, applicants must meet the following qualifications to be considered eligible:

• You must live in a home serviced by EPB
• Your EPB account must be in your name (or your landlord’s name, with consent)
• Your income must meet the requirements outlined here.
• We also need proof of the following:
  • Your identification, such as:
    • Driver’s license or State ID
    • Birth certificate
    • Immigration documentation
  • That you own the home (or your consenting landlord owns the home), such as:
    • Deed
    • Title
    • Property tax receipt or bill
  • All sources of income for all members of your household
  • An EPB Energy bill you received within the past 12 months with your name as the account holder (or your landlord’s name)

• Your home must not be any of the following:
  • Apartment
  • Condo, townhome or multi-family dwelling of three or more units
  • Unoccupied buildings
  • Manufactured home built prior to 1976
  • Manufactured home not on a permanent foundation
  • New home with less than one year of service with EPB
  • Business or commercial property

Ive licensed a Solar Share panel for multiple years and am now moving out of the area. What do I do?

Every multi-year license includes a buyback option if the customer requests it anytime during the 20-year expected life. A schedule of the buyback values will be established and published at the time of purchase. Whats different about a Smart Build home?

Energy efficiency measure such as more energy-efficient windows, HVAC and appliances, and higher levels of insulation. And, quick access to fiber optic technology through outlets pre-wired in all of your living spaces.

Learn more about Smart Build. What is the difference between a “usage anomaly” alert and a “bill threshold” alert? They seem like the same thing.

A usage anomaly alert will be sent when there is an unusual spike in your usage that does not appear to be related to the weather. In most cases, it will be identified within a few days of it first occurring. A bill threshold alert could occur due to weather (for example, an extremely cold month in the winter) and will typically only be triggered if aggregate usage is high over a longer time period (like weeks instead of days). How often should I replace my air filters?

Its good to replace HVAC filters every month in order to reduce heating and cooling use up to 10%. Also, make sure registers aren’t blocked by curtains, furniture or rugs to keep your home’s temperature consistent and maximize HVAC efficiency. And, sealing or replacing leaky HVAC ductwork could save 20% or more on energy use.

See more Energy Savings Tips. What types of insulation qualifies for EPB and TVA EnergyRight® Home Energy Rebates?

Attic, wall, and floor insulation all qualify for EPB and TVA EnergyRight® Home Energy Rebates of up to $700 per home. Does EPB offer an incentive for paperless billing?

Yes. Switch to Paperless Billing and get a one-time $10 bill credit for each account—that’s a $20 total credit if you convert both Energy and Fiber Optics bills. Is there an app that shows my electric power usage?

Yes. Just download the FREE MyEPB app from the app store to any mobile device. The app lets you see your current usage and usage history so you can better anticipate energy costs. You can even pay your Energy and Fiber Optics bills conveniently and securely through the app. Plus, you can see outages in your area and report an outage at your address. Then you can enable the MyEPB app to send you notifications of outage restoration updates and alerts when your restoration is complete.

Download the MyEPB app now. What kinds of improvements can I get with a Home Uplift?

An EPB Energy Pro will inspect your home and work with you to identify the improvements that will benefit you most. If you qualify, you can receive up to $10,000 in FREE energy upgrades, including:

• • • Modern, energy-efficient appliances
    • New heating and cooling system or repairs
    • Tankless or energy-efficient water heater
    • New doors or windows
    • Fresh insulation for floors, ceiling or walls
    • Sealed air leaks

Who’s in the Quality Contractor Network?

The Quality Contractor Network includes local providers who are approved by EPB and TVA to provide superior workmanship that meets strict standards for quality. Hiring a trusted professional is key to a successful home energy improvement experience. If you’re a contractor who is interested in growing your business, register to become part of the network. What is a bill threshold alert?

A notification you receive via the myEPB app when the total charges for your current bill have exceeded a dollar amount that you specify within your app settings. What does the Smart Grid do?

When power disruptions occur, the EPB Smart Grid jumps into action. Its automated, intuitive design monitors power delivery and reroutes it around problems areas in seconds when a problem is detected. You benefit from drastically reduced outages, maximum uptime and increased productivity.

Learn more about the Smart Grid. How do I determine how many Solar Share solar panels I will need for a monthly credit to appear on my bill?

Here’s how it works for current Solar Share participants: Each solar panel within the array is estimated to produce approximately 37 kWh per month, but this amount can be higher or lower based on time of year and weather. Determine the percentage of your homes energy use you want to receive as a solar credit and multiply that by your average monthly energy use. For example, if you want 25% of your homes power use to be solar, and your average use is 1,600 kWh per month, you would license 11 panels (1600 x .25 = 400/37 = 10.8).

EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.

When your lights blink, that is likely the Smart Grid rerouting power to your location to prevent a power outage. Smart switches immediately detect an outage at your property and deliver power from a separate power source.

Learn more about the Smart Grid on the MyEPB app by selecting “About the Smart Grid” on the home screen.

Download the MyEPB app. Do I qualify for an EdConnect internet discount?

Families with students who participate in the Hamilton County Schools Free & Reduced Meals Program may be eligible to receive discounted high-speed internet service from EPB Fiber Optics. Just call us at 423-648-1372 to learn if you qualify and to arrange for service. Is there a limit to the number of windows eligible for EPB and TVA EnergyRight® Home Energy Rebates?

No. As long as new windows are replacing existing windows, they all qualify for EPB and TVA EnergyRight® Home Energy Rebates of $15 per window – no matter how many your home needs. What type of insulation do I need in my home?

Make sure attic insulation thickness is an R-30 rating (11” of fiberglass or rock wool or 8” of cellulose). Prevent air leaks by sealing gaps around door and window frames with weather stripping and caulk. Close fireplace dampers and glass doors to prevent warm air from flying out the chimney. And, turn down the thermostat when you have a fire burning.

See more Energy Savings Tips. How can I keep my electric bill roughly the same every month?

Levelized Billing gives you the ability to predict your bill each month. If youve been our customer at your current location for at least a year, we can calculate your monthly bill based on a “rolling average” of your power usage over the last 12 months. That means your bill wont fluctuate very much month to month – and you won’t have to settle up any difference at the end of the year.

To sign up for Levelized Billing, please call us at 423-648-1372. Does EPB offer assistance for the visually impaired?

Yes. Easy-to-read large print bills are available. When will the Affordable Connectivity Program credit appear on my EPB bill?

Your ACP benefit should appear on your EPB Fiber Optics bill within 60 days after the benefit is applied to your EPB Fiber Optics account. If you have questions, text or call us at 423-648-1372 anytime day or night. Who do I contact with questions about the EPB & TVA EnergyRight® Home Energy New Home Incentives?

If you are a homeowner acting as your own general contractor, EPB Energy Pro Nate Thomasson can answer your questions about new home energy incentives and the EPB Smart Build Program. You can email Nate at [email protected]. Why is my power out, but the streets around me have power?

When storms damage our energy system, the EPB Smart Grid attempts to reroute power to affect fewer people. While it may not look like it makes sense, sometimes damage affects extremely specific areas and it’s not always obvious why the outage is occurring just from looking at the scene.

You can view local maps that are automatically updated in real-time and show you where the outages have occurred, how many households are affected and which areas are being restored, get restoration estimates or updates and monitor repair progress here on our website or by downloading the free MyEPB app to set outage alerts, report outages and view outage maps on the App Store or Google Play. What types of homes do not qualify for a Home Uplift?

The following structures are not eligible:

• • Apartment
  • Condo, townhome or multi-family dwelling of three or more units
  • Unoccupied buildings
  • Manufactured home built prior to 1976
  • Manufactured home not on a permanent foundation
  • New home with less than one year of service with EPB
  • Business or commercial property

What is a Home Energy Checkup?

A free in-home evaluation performed by us. We inspect and report on ten different categories of energy efficiency. We then provide customers with a prioritized list of energy upgrades and a link to a list of approved vendors that participate in the EPB & TVA Quality Contractor Network.

Schedule your free Home Energy Checkup here or call 423-648-1372. When are you going to fix downed power lines and poles in my area?

In areas where the crews must repair equipment manually, we concentrate our initial efforts on repairs that will restore power to the greatest number of people in the shortest period of time. We also place emphasis on vital community services such as hospitals, emergency services, and public safety. Please be patient, and we will restore your service as soon as we possibly can. How has the Smart Grid helped the community?

First and foremost, the Smart Grid has avoided nearly 19 million outage minutes – so far. But in addition, the Smart Grid infrastructure serves as a basis for ongoing research into innovative power delivery, grid security and smart city

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