Pay by phone · Call 702-870-4194 from the phone with the number listed in your account. · Select option “2.” · After the prompt, enter either your account · Payment locations · Water bill estimator · High bill
My Account
Pay by phone · Call 702-870-4194 from the phone with the number listed in your account. · Select option “2.” · After the prompt, enter either your account
Need password or login assistance?
Get answers to your questions about creating and retrieving your username or password.
If you have forgotten your username or password, go to My Account and click the I forgot my username and/or password link located below the Sign In button. Then, click either the Forgot Username or Forgot Password button.
If your forgot your username, youll be asked to enter your account number.
If you forgot your password, youll be asked to enter your username or account number. A temporary password will be sent to the email address on file. You will be prompted to create a new password once you log in.
If you have forgotten your username or password, open the mobile app and select either Forgot Username or Forgot Password.
If your forgot your username, youll be asked to enter your account number.
If you forgot your password, youll be asked to enter your username or account number. A temporary password will be sent to the email address on file. You will be prompted to create a new password once you log in.
If you have forgotten both your username and password, go to My Account and click the I forgot my username and/or password link below the Sign In button. Then, click the “Forgot Username & Password” button.
Youll be asked to enter your account number and the last four digits of the primary account holders social security number or passcode provided by Customer Care. Commercial customers will be required to enter the EIN/tax ID number associated with their business.
Your username will be provided and you will be prompted to create a new password.
If you have forgotten both your username and password, open the mobile app and select Forgot Username and Password.
Youll be asked to enter your account number and the last four digits of the primary account holders social security number or passcode provided by Customer Care. Commercial customers will be required to enter the EIN/tax ID number associated with their business.
Your username will be provided and you will be prompted to create a new password.
There are a few reasons why you might not be able to register.
Are you a new customer? If you are trying to make a one-time payment, you must have received at least one paper bill before your account number will be recognized by My Account.
Did you type in all the information correctly? We must be able to match the last four digits of the primary account holders social security number or your companys EIN/Tax ID number to verify the account. If you do not have a social security number or EIN/Tax ID number, please call Customer Services at 702-870-4194 and they will provide you with a temporary password for registration.
If you still have a problem registering, call us at 702-870-4194.
Questions about payments or online accounts
Find answers to your questions about automatic payments, multiple payment accounts, scheduling payments, and more.
With online access, youll be able to:
- View or pay your bill
- Schedule automatic payments
- View online payment activity
- View and download past bills
- Switch to online bill delivery
- Stop, add or transfer water service
If you pay by bank account, the funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.
We currently accept the following credit cards:
- American Express
- Discover
- MasterCard
- Visa
- Diners Club International (with Discover or MasterCard logo)
If you pay by bank account, payments will post to your water account within 2-3 business days. If you pay by credit card, payments will post to your water account within 1-2 business days.
- Log in to My Account.
- Select the account for which youve scheduled a payment.
- Open the menu, locate the Billing section and select Payment History.
- Locate your scheduled payment and select Cancel.
- Next, press the Cancel This Payment button.
NOTE: To change a scheduled payment, cancel the scheduled payment and make a new payment.
- Log in to the mobile app and select the Account tab.
- Select the account for which youve scheduled a payment.
- Locate the Billing section and select Payment Management then Payment History.
- Select your scheduled payment and select Cancel Payment. Confirm cancellation by selecting Yes.
NOTE: To change a scheduled payment, cancel the scheduled payment and make a new payment.
If youve scheduled a payment with the payment method you are attempting to update or remove, please cancel the payment, update the payment method, and then reschedule or wait until the payment posts before updating/removing the payment method.
- Log in to My Account.
- Select the account youd like to update.
- Open the menu, locate the Billing section and select Payment Methods.
- Press the Manage Payment Methods button.
- Select the payment method to update or remove then either select Edit to update or Delete to remove the payment method.
- When updating, fill in the new payment information and press the Save button.
- When removing a payment method, confirm by pressing the Yes button.
If youve scheduled a payment with the payment method you are attempting to update or remove, please cancel the payment, update the payment method, and then reschedule or wait until the payment posts before updating/removing the payment method.
- Log in to the mobile app and select the Account tab.
- Select the account youd like to update.
- Locate the Billing section and select Payment Management.
- Select Manage Payment Method button.
- Select the payment method to update or remove. Update as needed then press the Update Payment Method button.
- To remove a payment method, select the Delete Payment Method link.
The automatic payment option allows you to set your bill to be paid in full either as soon as the bill arrives or on the due date each month.
When you sign up for automatic payments, you have the option to set a maximum amount of money you wish to pay for any individual automatic payment. If you receive a bill that is higher than your stated limit, you will receive an email notice alerting you that your bill was not paid through automatic payments.
NOTE: If you have a scheduled a payment that is pending, please cancel the payment or wait until the payment posts before setting up automatic payments.
To set up automatic payments:
- Log in to My Account.
- Select the account youd like to set up for automatic payments.
- Open the menu, locate the Billing section and select Automatic Payments.
- Select either Amount Due or set a maximum amount you wish to pay for any individual automatic payment.
- Set a payment method and payment date.
- Press the Schedule Automatic Payments button.
The automatic payment option allows you to set your bill to be paid in full either as soon as the bill arrives or on the due date each month.
When you sign up for automatic payments, you have the option to set a maximum amount of money you wish to pay for any individual automatic payment. If you receive a bill that is higher than your stated limit, you will receive an email notice alerting you that your bill was not paid through automatic payments.
NOTE: If you have a scheduled a payment that is pending, please cancel the payment or wait until the payment posts before setting up automatic payments.
To set up automatic payments:
- Log in to the mobile app and select the Account tab.
- Select the account youd like to set up for automatic payments.
- Locate the Billing section and select Payment Management.
- Select Automatic Payments.
- Set the maximum amount you wish to pay for any individual automatic payment or keep blank to set no maximum amount.
- Set a payment method and payment date.
- Press the Update Automatic Payment button.
If you need your payment to post immediately, please pay by phone.
Yes. If you have more than one LVVWD account, you can include these accounts in your My Account profile.
- Log in to My Account.
- Click the profile icon (top left) and press the Add Another Account button.
You will need the account number and either the last four digits of the social security number of the primary account holder or the EIN/Tax Identification Number for each account.
Yes. If you have more than one LVVWD account, you can include these accounts in your My Account profile.
- Log in to the mobile app and select the Account tab.
- Locate the Account Management section and select Add an account to this profile.
You will need the account number and either the last four digits of the social security number of the primary account holder or the EIN/Tax Identification Number for each account.
How do I contact the Las Vegas Valley Water District?
We’re here to help! The Las Vegas Valley Water District’s main office is located at 1001 S. Valley View Blvd. Our Customer Care call center is open Monday through Friday, 8 a.m. to 5 p.m. Pacific time. Use our online bill payment system to get account information 24 hours a day or call our automated line at 702-870-4194.
How do I pay my Las Vegas Valley Water District Bill?
Whether you’re online or on the go, the Las Vegas Valley Water District provides several methods to pay your bill. We accept cash, checks, money orders, and the following credit cards: Trouble paying? If you’re having trouble paying your bill, call and let us know. If your account has not already been processed for disconnection, we can help.
Does the Las Vegas Valley Water District charge a fee?
The Las Vegas Valley Water District provides this service free of charge to its customers. If you pay through a financial institution or another company, you might pay a fee for their service. What is the difference between “My Account” and “One-Time Payments?”
Where can I make a payment in Las Vegas?
For immediate credit, make your payment at our self-service payment kiosks at our Valley View office at 1001 S. Valley View Blvd., Las Vegas, NV 89107 24 hours a day. Our easy-to-use voice-response system is available 24 hours a day and will guide you through:
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