Welcome to Riverside Bill Pay! Sign In Create Account. or. Make a one-time payment.
Utility Bill
https://www.riversideca.gov/utilities/residents/utility-bill
Welcome to Riverside Bill Pay! Sign In Create Account. or. Make a one-time payment.
Level Pay Plan for Residents & Small Business
The Level Pay Plan helps Riverside Public Utilities’ residential and small business customers level out their utility bill payments over the course of the entire year. For example, instead of having larger bills in the summer, you will pay one flat rate all year round, thus offsetting higher summer bills.
How does the Level Pay Plan work? Riverside Public Utilities will calculate a set amount for customers to pay, based upon the qualifying customers past billing statements. Once the Utility account has been established for the Level Pay Plan, customers will begin to pay their set amount on the first bill statement after enrollment. Customer usage will be evaluated throughout the year and if average usage increases significantly, level pay amounts may be adjusted accordingly to avoid a large final settlement bill. At the end of 12 consecutive months*, customers will receive a settlement bill statement reflecting a debit or credit, based on the difference of actual usage versus amounts paid throughout the year. * Settlements may be pushed out beyond 12 months by the Utility company as needed.
How do I qualify? To qualify, residential customers must have a good payment history (no more than 2 late notices) and have had service at the same location for twelve consecutive months.
Can I combine plans? For even more worry-free bill paying, customers can combine the Level Pay Plan with our Direct Pay Plan and have the same amount automatically deducted from their existing checking or savings accounts.
Pay with 311 App
The 311 mobile app allows you to pay your utility bill quickly and conveniently using your Account Number and Street Address Number account details.
Pay using the 311 app or by calling (951) 826-5311.
Our automated phone system allows you to pay your utility bill over the phone through our payment system. Contact Customer Service at (951) 782-0330 and follow the menu prompt option to make a payment using the automated system.
Enclose remittance payable to Riverside Public Utilities in the envelope provided with your paper bill:
Pay in-person at the following locations:
Downtown Customer Service Center 3901 Orange Street Riverside, CA 92501Walk-In Hours Monday – Friday 9am – 5pm Saturday 9am – 12:30pm Sunday CLOSED
Customer Resource Center 3025 Madison Street Riverside, CA 92504 Walk-In Hours Monday – Friday 9am – 5pm Saturday & Sunday CLOSED
If you think there is an error in your utility bill contact us at (951) 782-0330 or email [email protected], or visit us in-person at the following locations:
Downtown Customer Service Center 3901 Orange Street Riverside, CA 92501Walk-In Hours Monday – Friday 9am – 5pm Saturday & Sunday CLOSED
Customer Resource Center 3025 Madison Street Riverside, CA 92504 Walk-In Hours Monday – Friday 9am – 5pm Saturday & Sunday CLOSED
The Direct Pay Plan offers all residential and commercial customers served by Riverside Public Utilities the ability to have their utility payment paid directly from their preferred checking, savings and loan or credit union account. You no longer need to write a check to pay your utility bill. You will save the environment, time and money and this convenient and secure service is absolutely free. See how it all works.
- Completely fill out the Direct Pay Application with all the required information.
- Attach a blank check from your financial institution marked “VOID”
- Send it in!
Remember to send the application in with a blank voided check, otherwise it will delay your application. It takes about 6-8 weeks to activate your account in the program.
The check writer for the Riverside Public Utilities account must also be listed as a responsible party for the RPU utility account. If the check writer is not listed on the account, please call Customer Service at (951) 782-0330 and well add them to it.
Prior to your activation in the program, you will receive a pre-notification statement that must be paid. Bill statements following that statement will show you that no payment is due, but that Riverside Public Utilities will soon draft monies from your account. Payment draft dates may vary slightly from month to month depending on meter read dates and billing dates.
You can set the maximum payment level we take out (must be $25 or more) so you know exactly how much money Riverside Public Utilities is taking out of your account each month. Plus, you may increase or decrease your maximum payment level whenever you want (e.g., during seasonal high or low periods of use). Customers may drop out of Direct Pay at any time and return to normal billing procedures. To avoid any unwanted drafts, please notify the Customer Service Department at least 48hrs before your scheduled draft.
If you have any bills that are over your pre-set level, your account will be suspended from Direct Pay – which means youll be responsible for paying your bill using an alternate method. If the bill is not paid, the account will be subject to normal collection activity. Once your bill is paid, we will resume drafting based on your Direct Pay options.
If your payment transaction is returned by your bank for any reason, including insufficient funds and closed or unauthorized accounts, you will be taken off the program. You will be required to pay the amount due and wait up to 6 months with a satisfactory payment history before re-establishing your account on the program.
Once your bill is paid, you will be put back on the Direct Pay program.
FAQ
What is the phone number for Riverside billing?
How do I pay my Riverside bill by phone?
Can you pay riverside public utilities with a credit card?
What is the average utility bill in Riverside CA?
How do I pay a utility bill in Riverside?
Pay your Riverside City utility bill online with this service. You setup an account to view your history, sign up for paperless e-billing or just make a one-time payment. what are the ways to pay a utility bill in Riverside? Pay your bill online using your RPU online account or make a one-time credit card payment. Pay using your RPU online account.
What is Riverside Bill Pay?
Paying your healthcare bills has improved. Our new bill pay system, Riverside Bill Pay, is designed around you and offers an improved experience with enhanced options for paying your bill. • And so much more What Action is needed? Next time you use MyChart to pay a bill, you will be redirected to create a Riverside Bill Pay account.
What payment plans does riverside public utilities offer?
Riverside Public Utilities offers two payment plans to help you budget and pay your water and energy bill. The Direct Pay Plan offers all residential and commercial customers served by Riverside Public Utilities the ability to have their utility payment paid directly from their preferred checking, savings and loan or credit union account.
What services does riverside Payments offer?
In addition to these services, Riverside Payments offers a range of other financial solutions such as cash advances, mobile solutions, virtual terminals, payment gateways, advanced fraud detection suites, automated recurring billing, ePN plug-in for QuickBooks, online bill pay, EMV chip readers, and SEO and marketing management.
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