Existing Pay Online Customer?Please contact Customer Service at 951.782. · New User? Please utilize your account number to create your “My Account” profile.
Pay Bill
https://connectwith.rpu.org/portal/One-TimePayment.aspx
Existing Pay Online Customer?Please contact Customer Service at 951.782. · New User? Please utilize your account number to create your “My Account” profile.
Level Pay Plan for Residents & Small Business
The Level Pay Plan helps Riverside Public Utilities’ residential and small business customers level out their utility bill payments over the course of the entire year. For example, instead of having larger bills in the summer, you will pay one flat rate all year round, thus offsetting higher summer bills.
How does the Level Pay Plan work? Riverside Public Utilities will calculate a set amount for customers to pay, based upon the qualifying customers past billing statements. Once the Utility account has been established for the Level Pay Plan, customers will begin to pay their set amount on the first bill statement after enrollment. Customer usage will be evaluated throughout the year and if average usage increases significantly, level pay amounts may be adjusted accordingly to avoid a large final settlement bill. At the end of 12 consecutive months*, customers will receive a settlement bill statement reflecting a debit or credit, based on the difference of actual usage versus amounts paid throughout the year. * Settlements may be pushed out beyond 12 months by the Utility company as needed.
How do I qualify? To qualify, residential customers must have a good payment history (no more than 2 late notices) and have had service at the same location for twelve consecutive months.
Can I combine plans? For even more worry-free bill paying, customers can combine the Level Pay Plan with our Direct Pay Plan and have the same amount automatically deducted from their existing checking or savings accounts.
Pay with 311 App
The 311 mobile app allows you to pay your utility bill quickly and conveniently using your Account Number and Street Address Number account details.
Pay using the 311 app or by calling (951) 826-5311.
Our automated phone system allows you to pay your utility bill over the phone through our payment system. Contact Customer Service at (951) 782-0330 and follow the menu prompt option to make a payment using the automated system.
Enclose remittance payable to Riverside Public Utilities in the envelope provided with your paper bill:
Pay in-person at the following locations:
Downtown Customer Service Center 3901 Orange Street Riverside, CA 92501Walk-In Hours Monday – Friday 9am – 5pm Saturday 9am – 12:30pm Sunday CLOSED
Customer Resource Center 3025 Madison Street Riverside, CA 92504 Walk-In Hours Monday – Friday 9am – 5pm Saturday & Sunday CLOSED
If you think there is an error in your utility bill contact us at (951) 782-0330 or email [email protected], or visit us in-person at the following locations:
Downtown Customer Service Center 3901 Orange Street Riverside, CA 92501Walk-In Hours Monday – Friday 9am – 5pm Saturday & Sunday CLOSED
Customer Resource Center 3025 Madison Street Riverside, CA 92504 Walk-In Hours Monday – Friday 9am – 5pm Saturday & Sunday CLOSED
The Direct Pay Plan offers all residential and commercial customers served by Riverside Public Utilities the ability to have their utility payment paid directly from their preferred checking, savings and loan or credit union account. You no longer need to write a check to pay your utility bill. You will save the environment, time and money and this convenient and secure service is absolutely free. See how it all works.
- Completely fill out the Direct Pay Application with all the required information.
- Attach a blank check from your financial institution marked “VOID”
- Send it in!
Remember to send the application in with a blank voided check, otherwise it will delay your application. It takes about 6-8 weeks to activate your account in the program.
The check writer for the Riverside Public Utilities account must also be listed as a responsible party for the RPU utility account. If the check writer is not listed on the account, please call Customer Service at (951) 782-0330 and well add them to it.
Prior to your activation in the program, you will receive a pre-notification statement that must be paid. Bill statements following that statement will show you that no payment is due, but that Riverside Public Utilities will soon draft monies from your account. Payment draft dates may vary slightly from month to month depending on meter read dates and billing dates.
You can set the maximum payment level we take out (must be $25 or more) so you know exactly how much money Riverside Public Utilities is taking out of your account each month. Plus, you may increase or decrease your maximum payment level whenever you want (e.g., during seasonal high or low periods of use). Customers may drop out of Direct Pay at any time and return to normal billing procedures. To avoid any unwanted drafts, please notify the Customer Service Department at least 48hrs before your scheduled draft.
If you have any bills that are over your pre-set level, your account will be suspended from Direct Pay – which means youll be responsible for paying your bill using an alternate method. If the bill is not paid, the account will be subject to normal collection activity. Once your bill is paid, we will resume drafting based on your Direct Pay options.
If your payment transaction is returned by your bank for any reason, including insufficient funds and closed or unauthorized accounts, you will be taken off the program. You will be required to pay the amount due and wait up to 6 months with a satisfactory payment history before re-establishing your account on the program.
Once your bill is paid, you will be put back on the Direct Pay program.
Does RPU charge a late payment fee?
If the average outstanding balance amount is $20 or less, a late payment fee will not be added. In the event of a billing error, late payment fees will be removed from the account as determined by RPU staff. RPU offers many convenient options for paying your monthly utility bill. Choose from paperless, budget billing, and automatic payments.
How do I pay my RPU connect Bill?
Choose from paperless, budget billing, and automatic payments. You may also pay online, by phone, or use pay stations or drop boxes.To learn more, view our RPU Connect Billing Options brochure. All residential and commercial customers are required to pay a deposit when initiating new electric and/or water service (s) accounts.
What services does RPU provide?
Monthly bills are issued for the following utility services; electric, water, and/or any billings on behalf of the City or other City Departments. All utility charges for the services RPU provides are calculated in accordance with the Rate Schedule approved by the RPU Board of Directors and Rochester City Council.
What is the RPU billing & credit & collections policy?
As of May 27, 2021, the RPU Board adopted an updated Billing, Credit, and Collections Policy. The policy includes information on: Billing, Late Payment Fees, Payment Options, Deposits, Delinquent Accounts and Disconnection of Service, Cold Weather Rule, Deceased Customer, Disputes and Appeals, and Meter Tampering.
You may also like :
https://riversideca.gov/utilities/residents/utility-bill
https://connectwith.rpu.org/portal/One-TimePayment.aspx